The information we collect via forms on our Website, web based applications and email may include, any personal details you knowingly provide us with, such as name, address, telephone number, email address etc.
Personal Information means information that by itself identifies an individual (such as name, address, or email address) as well as information that can be combined to identify an individual. In this Policy we distinguish Operational Personal Information from Personal Information in Content that may be backed up, stored or hosted through use of our Website, web-based applications or Products and Services, and treat each type of Personal Information differently, as described below.
Operational Personal Information is Personal Information we collect and use in order to provide, support and market our Products. Operational Personal Information may include name, address, telephone number, and email address. We collect Operational Personal Information in many ways, such as when someone fills out a form on our Website, submits an email or other inquiry to us, posts on one of our Social Media Platforms, purchases or uses a Product or Service, logs on to one of the areas of our web-based applications that are restricted to registered users, or requests support for a Product.
Clifton IT Limited uses Operational Personal Information for responding to and processing inquiries, orders and service requests or generally for any other purpose related to the original purpose for which the Operational Personal Information was collected. Clifton IT Limited may also use Operational Personal Information for supporting your relationship with Clifton IT Limited by designing services that are suitable to your needs, general Product support and updates, marketing, alerting you to new Product offerings as they become available, continuing existing service and support, and other similar purposes. This Information may also be used to provide you with notices about your purchases, your use of the Products, and to carry out Clifton IT Limited’s obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
We treat all Content that is backed up, stored or hosted using our Products in the same manner, described below, regardless of whether or not it contains Personal Information.
Clifton IT Limited will not view, access or use Content, including Personal Information within Content, except as needed to provide support for our Products and Services, as authorised by Customers in connection with Product support as described below, or as otherwise described in this Privacy Policy. Clifton IT Limited is not a data controller of any Content. In the course of providing Product support requested by a Customer, Clifton IT Limited may have incidental access to Content. Any Customer request for Product support will be deemed express permission for us to access Content as needed for the limited purposes of providing the requested Product support. The Customer, as the data controller, is responsible for furnishing any notices or obtaining any consents required by law from the relevant individuals.
Personal Information, including any Personal Information in Content, does not include Aggregate Information, which is information we collect or process about a group or category of data. Aggregate Information cannot be attributed to any individual. We may use and share such Aggregate Information to improve our Products and Services, understand and/or analyse usage, demand, and general industry trends, reports, and databases summarising the foregoing, and generally for any purpose related to our business. Aggregate Information may be derived from information provided by any Customer, from use of our Products or from passive data collection techniques described below. No Personal Information is included in Aggregate Information. This Policy does not restrict or limit our collection and use of Aggregate Information.
Clifton IT Limited will not give, sell, share, or trade any Operational Personal Information or any Personal Information in Content to any party outside of Clifton IT Limited except as outlined in this Policy or with appropriate consent. We may disclose Personal Information to a third party in the following limited circumstances: as needed to enforce Clifton IT Limited’s Terms of Use, policies and any other contractual relationships with our Customers; when we have a good faith / belief that the disclosure is necessary to prevent or respond to fraud, defend our Websites or Products against possible attacks, or protect the property and safety of Clifton IT Limited, our Customers or the public; as required by law, such as to comply with a witness summons, warrant, regulatory oversight or similar legal process; in connection with any potential sale, transfer, merger, consolidation or other transaction involving all or part of our company.
Clifton IT Limited do not transfer Personal Information, including in Content, to other countries.
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us, we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship. We hold your personal information for 5 years from the date our relationship ends. Where we have obtained your personal information following a request for information, Free Network Health Check, brochure, quotation or any other information on any of our products or services, we hold your personal information for 18 months from the date we collect that information, unless during that period we form a relationship with you e.g. you enter a Support Agreement or purchase products and services. We hold your personal information for this period to give us an opportunity to form a relationship.
Cookies: Cookies are small text files placed on your device when you visit our Website or web-based applications. We use cookies to recognize you and your preferences, enhance the performance of our Website and collect analytical information for the benefit of our business. Our Website and web-based applications use a mixture of session (which expire with your browser session) and persistent (remain after your browser session expires) cookies to deliver services efficiently and to enhance the experience of using our Website and web-based applications. The only third-party cookies used by us are analytical/performance cookies such as Google Analytics that gather anonymized information.
We use the following types of cookies for the purposes stated:
Strictly necessary cookies: These cookies are required for the operation of our Website and web-based applications. They include, for example, cookies that enable you to log into our web-based applications, or fill in a form on our Website.
Analytical/performance cookies: These cookies are used to provide us with statistical information about our Website, which we use to measure performance, and to improve how our Website works. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Website. All information these cookies collect is aggregated and therefore anonymous.
Functionality cookies: These cookies are used to recognize you when you return to a Website. This enables us to personalize our content for you, tailor our interactions with you and remember your preferences. By continuing to use our Website and web-based applications, you agree that we can place these types of cookies on your device. You may block most cookies by activating the settings on your browser that allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Website. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Other Passive Data Collection from use of Websites: We may passively collect such information as device information, log information, browser type, query specifics and Internet Protocol address. We gather this information through the use of various technologies such as cookies, described above, web beacons (as described below) and other electronic files used to track your navigation of our Website, your completion of transactions and other browsing behaviour. Clifton IT Limited may use web beacons alone or in conjunction with cookies to operate and improve our Website and to gather information about usage of our Website and interaction with emails or other electronic communications from Clifton IT Limited. Web beacons are clear electronic images that can recognize certain types of information on your device, such as cookies, when you viewed a particular Website tied to the web beacon, and a description of a Website tied to the web beacon. Clifton IT Limited may place web beacons in marketing emails or other electronic messages that notify us when you click on a link in the email that directs you to our Website.
Do Not Track (“DNT”): Because there is not yet a common industry standard or how to interpret browsers’ DNT signals, Clifton IT Limited does not currently respond to browser DNT signals when interacting with our Website.
Clifton IT Limited is committed to protecting all Personal Information and Content we collect and use. To that end, we have implemented commercially reasonable physical, administrative and technical safeguards to help us protect Personal Information and Content under Clifton IT Limited’s direct control from unauthorised access, use and disclosure. However, no system of electronic data collection, storage and retrieval can be made entirely impenetrable. By continuing to use our Website, web-based applications, products and services, you acknowledge and accept that despite the reasonable measures we employ, we do not guarantee that our Website, web-based applications, products and services and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks.
Clifton IT Limited’s Website and web-based applications may provide links to and be accessed via links from third-party websites, including social media websites, whose privacy policies differ from those of Clifton IT Limited. Even if the third-party is affiliated with Clifton IT Limited through a business partnership or otherwise, Clifton IT Limited is not responsible for the content, privacy policies, or practices of such third-party websites. External links are provided for convenience only and access to these links is at your own risk. We encourage you to review carefully the privacy policy of any web site you may visit.
If you have any questions about this Privacy Policy, or Clifton IT Limited’s privacy practices, please contact us at gdprconsent@cliftonit.co.uk
You may request details of personal information, which we hold about you. A small fee will be payable. If you would like a copy of the information held on you, please write to: Clifton IT Limited, 155 Whiteladies Road, Bristol BS8 2RF or email: gdprconsent@cliftonit.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please notify as soon as possible and we will promptly correct any information found to be incorrect.
Please note note that you may not opt out of receiving communications from us related to your use, support or payment for our Products and services.
Our Websites and Products are not designed or intended to appeal to minors and we do not knowingly attempt to solicit or receive any information from children. However, if a child under 18 has provided Clifton IT Limited with Operational Personal Information, the parent or guardian should contact Clifton IT Limited immediately at gdprconsent@cliftonit.co.uk so we can delete such information from our files.
We may update this Privacy Policy from time to time. Please consult the “Effective Date” below to see when the Policy has been most recently updated. We encourage you to check this Policy frequently to see updates that may affect how your information may be used. Your continued use of our Websites and Products constitutes acceptance of any changes to this Policy.
Effective Date: 16th April 2018
If you are unsure of what IT requirements you have, or how to upgrade your existing system, book in for a free IT health check. We will assess all of your systems and plans and come up with a solution for your individual IT needs.