Supporting Improved Customer Experience for Dorset County Council

Dorset County Council LogoRecently we shared an article that looked at the IT solution the Flair 4 IT team delivered for Venture Insurance.

Next in the series we’re going to share some insight on a project that we delivered for Dorset County Council and what they thought of the service we provided.

The Challenge

Dorset County Council identified a need to improve the existing way of handling and processing Blue Badge applications. Project requirements included improving efficiency, automation of the process and ultimately improving the customer experience.

Find out about the solution we provided to resolve the IT challenges of Dorset County Council.

The Solution

After spending time with the client so that we could understand both the current process and overall vision of the project we developed a customized web application that used the secure and reliable hosting platform Microsoft Azure.

We continue to work with Dorset County Council to ensure the system continues to evolve and deliver a positive experience to both customers and users.

Read the full case study to hear more about the solution we delivered and how it resulted in an improved customer experience for Dorset County Council.

Here’s what Carol Cake from Dorset County Council said about the service we provide:

“Understanding our vision and what we were looking to achieve with the project were key. Flair 4 IT quickly illustrated their ability to do this and have continued to engage in a positive way since project delivery.

Flair 4 IT are innovative, they take the time to understand customer needs and provide solutions that deliver to those needs.”

Find out about the solution we provided to resolve their challenge and read the full case study.