2nd Line Support Analyst

The role

  • Providing 2nd line escalation support including telephone based and remote support
  • Assist 1st line support when required
  • On-site visits to clients to provide IT support and consultancy
  • Support and management of clients servers and networks
  • Assist projects team with IT infrastructure projects

Key skills

  • Good telephone manner
  • Positive attitude
  • Good work ethic
  • Team player
  • Customer facing
  • Excellent written and verbal communication skills
  • Driving licence
  • Enthusiastic about IT developments
  • IT helpdesk experience

Technical key skills

  • Windows 2008 R2 server & Active Directory
  • Exchange 2007/10
  • Windows 7 & Office 2010
  • Backup Exec software experience
  • Terminal Services / Remote Desktop Services
  • Hyper-V Virtualisation
  • Experience of server implementations, upgrade, migration and restores
  • Microsoft Certified (MCITP or MCSA – on at least Windows 2008 Server)
  • Working knowledge of Cloud based technologies such as Office 365

Preferable (but not essential)

  • Windows 2012 server & SBS 2011
  • Exchange 2013
  • Basic knowledge of Sharepoint
  • Windows 8
  • Solid networking skills (TCP/IP, routers, firewalls, VPNs etc.)
  • Additional Microsoft Certifications (MCITP Enterprise Admin, MCSA or MCSE Server, Messaging, Desktop etc.)
  • Experience in an IT services company

Salary

  • £22-28k pa
  • 25 days holiday

Working hours

  • Bristol based
  • 40 hours a week – 8:30-5:30