IT supporting a seamless customer experience

ServiceMax“With Flair 4 IT we gain access to a wealth of experience and capability in terms of IT. They provide us with a service that is bespoke to our needs, responsive and flexible.”

Spencer Earp, VP EMEA, ServiceMax

cloud-storageThe Challenge

Having managed IT internally for many years, an office move prompted ServiceMax to identify a supplier who could ensure that the necessary IT infrastructure was in place at the new premises and who could also provide on-going IT support.

The Solution 

ServiceMax reviewed various IT suppliers before making their decision. Flair 4 IT were chosen as the ideal option, not just in terms of experience and capability, but the level of responsiveness and flexibility they could provide too.

Flair 4 IT planned and managed the move of the existing IT infrastructure to new premises limiting downtime and disruption to the organisation for whom IT is business critical.

migrating-to-cloud

Since the successful office move, Flair 4 IT now continue to provide Business IT Support ensuring that the ServiceMax team can focus on the growth of the business.

Flair 4 IT also provide a physical presence within the office on a regular basis so that drop-in clinics can be undertaken, and less urgent issues can be resolved face to face. ServiceMax have found this to be a great way to scale additional IT resource as needed for both support and tactical projects too.

saving-time-and-money

 

The Result 

ServiceMax have seen immediate benefits – saving time and increasing productivity. In addition, they have gained access to a flexible IT resource that can be increased to support tactical IT development projects as needed.

 

 

“As a company we are highly dependent on our IT systems, if they don’t work – we don’t work!”

Spencer Earp, VP EMEA, ServiceMax